FAQs - Training

• Go to the LABC Training webpage.
• Download the LABC Training catalogue.

	Anna Thompson LABC Director of Training
	Kirsten Wiltshire LABC Training Coordinator

Q: Which course is right for me?

A:  Visit the LABC Training pages to find out which course is right for you.

Q: How do I book a course?

A:  To book your course, go to the training calendar and follow the online instructions for booking.

Q: What do I need to bring with me to the course?

A:  Once you are booked and confirmed on the course, Joining Instructions will be sent to you. The instructions will outline what you need to bring with you on the day.

Q: What do I do if I want to attend a course but there are none in my region?

A:  Email the training team at coursebookings@labc.uk.com.

Q: What is the dress code?

A:  All courses have a "smart casual" dress code.

Q: Who will be running the course?

A:  The name of your trainer will be included in your Joining Instructions which are sent out approximately one week before the course. There is more about each of our training team on the Trainers page.

Q: Will I receive confirmation of my booking?

A:  You will be sent an email as soon as we receive your online booking form. Approximately one week before the course you will receive Joining Instructions confirming your place on the course.

Q: What if I haven't received the Joining Instructions?

Q: Can I transfer my place to someone else?

A:  Yes. A delegate can transfer his or her place to another person within the same organisation. Please advise LABC of any name changes as soon as possible.

Q: Will lunch be provided?

A:  Lunch will be provided on all full-day courses. Half-day courses do not include lunch.

Q: What is the cancellation policy?

A:  Delegates can cancel their booking and receive a full refund providing that notification is received in writing at least 15 working days prior to the event. Any cancellations made after this time will render the delegate liable for the full delegate fee. If a delegate cancels, his or her place can be transferred to another person within the same organisation. Please advise LABC of any name changes as soon as possible.

Q: What are the payment options?

A:  Once you have selected the course you want to attend, you will be offered a choice of payment options, including credit card, BACS, cheque or Pre-Pay (This option is only available to LABC members. See below to read more about it).

Q: What is a purchase order number?

A: A purchase order is a document sent to a supplier, authorising purchase of a product to the customer at a specified price and terms. The creation of a purchase order creates a legally binding contract and most council's finance departments will not pay invoices without valid purchase order numbers.

Q: Where do I send my purchase order number?

A: Send your purchase order number via email to marlena@labc.uk.com.

Q: Will my invoice need to be paid before I attend a course?

A:  Yes. Full payment is required prior to attending any course.

Q: Will my course count towards my CPD?

A:  Yes. All full-day courses count as 6 CPD hours and all half-day courses count as 3 hours.

Q: Who do I contact if I have invoicing queries?

A:  Please contact Marlena Popowska by email at marlena@labc.uk.com or by phone on 020 7091 6867. Alternatively, contact Tushar Patel by email at accounts@labc.uk.com or by phone on 020 7091 6866.

Q: What is Pre-Pay?

A:  The LABC Training 'Pre-Pay' system allows members to pay in advance for training right now as a way to secure training during for future years and to manage activity between financial years. With Pre-Pay you can decide to spend money on LABC Training now - and we will invoice you - before you decide exactly which courses you want to book.

Your account will be kept in credit with statements supplied to show deductions as you make bookings. This facility means that members can secure training through future years but keep the flexibility to decide which staff will attend particular courses at particular venues.


How 'Pre-Pay' Works

• The LABC 'Pre-Pay' facility is exclusive to LABC members.
• You decide how much you wish to pre-pay.
• Fill in the Prepay credit form and fax or email this back to us.
• VAT is payable at the prevailing rate.